A direct line to Mavilo

Technical Support

A little help, whenever the tide feels less than smooth. Contact us about Mavilo, your coins, or your membership.

Updated: September 11, 2026Android · Ages 18+

Let’s get you back to your world

We’re here to help.

Tell us what happened.

Describe the issue and the steps that led to it. For a purchase or membership problem, include only the details needed to find the relevant entitlement:

Your Mavilo user ID.
The affected coin purchase or subscription.
The relevant purchase reference and the expected result.

For an app problem, a brief description of the screen and the action that failed helps us understand the issue.

Please do not send passwords, payment card details, private conversations, photos, or unrelated personal information. Support requests are handled through the contact method you choose.